FAQs

Production Time:

What is the Estimated Production Time?
The majority of our products are ready for shipment within 10-15 working days. Urgent 3-5 days rush orders are possible but not always. Please contact us prior to purchase if a rush order is required.

Shipping and Delivery

Do you Post Internationally?

We ship to Australia and rest of the world via Australia Post. Delivery cost for international shipment varies from country to country. Please contact us for the cost of delivery to your destination prior to purchasing. We use Australia Post for International shipping and all prices including shipping are in AUD.

Estimated Delivery Time?

All packages are sent with Australia Post from Perth WA. Regular shipping takes 3-5 days to most metro areas, with the exception of rural Australia and NT, where it can take 7-9 days. Once your order has been posted, you are able to track your product through Australia Post.

 

Will I need to sign for my parcel?

If not requested by the customer a signature for delivery is not required. Extra cost required for delivery with the requested signature.

My order hasn’t arrived. What happens now?

All orders posted from Blue Kite Gifts are provided with Australian Post tracking number which can be used to track your order. Please contact us if your parcel has not arrived by its suggested arrival date.

Contact Us

Do you have a Retail Store?

Blue Kite Gifts is an online store only. To view or purchase our products please use our website or our Etsy shop www.etsy.com/au/shop/BlueKiteGifts. Our products can also be viewed on our Facebook, Pinterest and Instagram pages.

How can I contact you?

The preferred method of contact us is via email – sales@bluekitegifts.com.au

Can I Change or Cancel My Order?

Cancellations or changes to personalised orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

Payment

What forms of payment do you accept?

We accept PayPal, and all Shopify payment option stated in checkout

GST is included in our prices for all Australian residents.
Products ordered and sent outside of Australia will not be charged GST.

Refunds and Exchanges

Refund and Exchange Policy

 

Due to the personalised nature of our products we do not offer refunds or returns for change of mind. 

In case of manufacturing error we will replace the order at our expense.